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Alcatel-Lucent expands its Customer Experience Solutions portfolio
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Posted on -Wednesday, February 8, 2012    By VARINDIA Correspondent
  Alcatel-Lucent expands its Customer Experience Solutions portfolio 

Alcatel-Lucent (ALU) has launched an extended portfolio of software and services designed to improve the experience that consumers have with their smartphones, tablets and other connected devices.

Adolfo Hernandez, President, Alcatel-Lucent's Software, Services & Solutions group, said, "Alcatel-Lucent has established a strong reputation in customer experience with hundreds of communications service providers around the world. What we are announcing today is a commitment to continue our investments in the area of customer experience with the introduction of our new portfolio – which we have called Motive Customer Experience Solutions."

The Motive Customer Experience Solutions (CXS) portfolio is designed to proactively address the consumer experience, providing a suite of software and expert services to help communications service providers manage their customer relationships over a wide range of touch points.
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