MK Ahmed Group, founded by M.K. Ahmed & Sons in 1927, is one of the leading retail supermarkets in Bengluru. Established by Abdul Rahman, they have over 11 stores spread across Bengluru and several other stores overseas. MK Ahmed Supermarket is one of the largest retail supermarket chains with ambitious expansion plans pan India.

Requirement:

• MK Ahmed Supermarket realised that though the customer likes spending long hours shopping, he expects quick checkouts. Hence, billing counters efficiency is extremely crucial.

• During the peak hours, all the counters are occupied with a queue of 5~10 customers per counter. Also, an average bill has a minimum of 10 items. Hence, quick billing is extremely important to enhance the shopping experience.

• Every day, at least 3,000 customers visit the store. Maintaining customer records (for customer loyalty programmes), system networking and prompt service also becomes equally important.

With such demanding customer needs, it was important for MK Ahmed Supermarket to choose –

o A brand that was reliable, that provided efficient systems and quick billing.

o A brand that would provide service 24X7.

The answer to all this was TVS-ELECTRONICS (TVS-E).

Solution Provided:

TVS-E customised a solution especially for MK Ahmed Supermarket to address all their pain points. The solution included an ATOM processor-based Modular.

POS system with Thermal Printers (RP-3150 that can print over 48 bills per minute), Omni-Directional Scanners (BS-L301 Gold with a scan speed of over 1,400 scans per second), TVS-E Gold keyboards (the most selling keyboard of India), a 15" TFT screen (for wide viewing and transparent operations), Customer Displays (PD-220 VFD to display the current discount offers), and other peripherals like cash drawers for security. With this complete range of products and comprehensive service offering – ALL UNDER ONE ROOF, TVS-E became the "one-stop solution" provider to MK Ahmed Supermarket.

Benefits:

• Long queues of customers were taken care of by implementation of the latest technology and systems that were user-friendly, hassle-free and extremely efficient.

• The solution to multiple vendor management was resolved with the entire POS billing system being provided by TVS-E. This ensured smooth operations in contrast to their earlier problem of maintaining multiple companies’ products.

• With TVS-E’s 400+ service network, hardware support and 24X7 maintenance was never a problem for MK Ahmed Supermarket.

Nasir, Director, MK Ahmed Supermarket, says, "We are very happy with the TVS-E products and services. TVS-E has always been known for their service excellence and they have truly lived up to the expectations set. We plan to open up more stores in the months to come and TVS-E is our preferred choice for POS systems and POS peripherals."