Matrix Comsec to further strengthen its Call Center Industry

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Matrix Comsec to further strengthen its Call Center Industry

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Posted on -Tuesday, February 7, 2012 By VARINDIA Correspondent

Matrix Comsec has tested and integrated the range of IP-PBX and VoIP gateways with the contact center solutions from Teckinfo, India to further strengthen the position in the call center industry.

Sajeev Nair, Manager-Product Management, Matrix Comsec said, "Matrix has developed a fine range of IP-PBX and VoIP Gateways to suit the requirements of all types of inbound, outbound and blended call centers. To increase the customer value, we have identified the need to offer more opportunities to call centers to increase their efficiency and productivity through better call center solutions. After evaluating various call center solutions available in the domestic market, we have selected Teckinfo, for its range of contact center software suite, to integrate with our range of IP-PBX and VoIP gateways."

"Inter dialog is a feature rich software suite for modern call centers and has been acclaimed by leading call centers in the domestic market. With this mutual association we look forward to offer our call center customers more flexibility to select software suites for their changing needs and ensure the long-term business opportunities. Besides the domestic market, we aspire to take forward this association to international market to strengthen the position of Matrix as a preferred solution for global call center industry,"added Sajeev Nair.

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