 Salesforce.com has unveiled Desk.com, revolutionizing customer service for a social and mobile world. With this service every business can deliver personalized customer service through Twitter, Facebook, phone, email and web. Desk.com puts a mobile help desk in every employee's pocket, letting companies help customers anywhere, anytime. Alex Bard, VP & GM, Desk.com said, "We built Desk.com so that every company can deliver personal customer service in a social and mobile world. Desk.com is social at its core; its mobile app instantly lets any employee, anywhere, deliver awesome customer service; and it can be deployed quickly and easily.” John Rote, Director, Customer Experience, Bonobos said, "At Bonobos, we need to move quickly because if we don't support the customer, there will not be a customer to support. We have a huge volume of inquiries and a small staff, so customer service is everyone's job. After deploying Desk.com in two days, we had a complete social help desk that everyone in our company can use." Brent Leary, Co-Founder & Partner, CRM Essentials, LLC said, "Desk.com is a killer app. In today's world, customer service apps have to be social, mobile and simple to use. Desk.com does that and so much more." |
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