NEWS
Ericsson rolls out managed-services offering
By VARINDIA - 2016-08-26
Ericsson has launched an evolved managed-services offering that allows operators to monitor key service performance and proactively deal with any problems that may arise across the entire network and IT environment.
Complex and constantly evolving multi-vendor networks and services are placing considerable demands on service management, so operators must determine how to become more competitive in terms of service-quality and end-user experience. Ericsson's Managed End-user Service Assurance (MESA) methodology provides the operator with end-to-end visibility and control across the service-delivery chain, from the entire range of systems and applications, in real time.
Valter D'Avino, Vice President and Head of Managed Services, Ericsson, says the MESA methodology starts with the operator and Ericsson working together to identify the services that are most important and distinctive to the operator's brand.
"MESA is a way to evolve the managed-services partnership from merely meeting technical requirements to instead aligning the two parties' business objectives, providing clarity and transparency with regards to overall business performance. It addresses one of the main challenges facing operators - controlling and monitoring the end-user experience - by proactively safeguarding user service quality. This enhances the user experience and consumer satisfaction, and reinforces that critical link between service quality and the operator's brand," D'Avino further added.
MESA is available as part of an Ericsson Managed Services offering that includes both the network and the IT environment and will be demonstrated for the first time at Mobile World Congress 2012 in Barcelona.
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