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WHY IT IS SHIFTING GEARS AND PRIORITIES IN 2021
2020 was a SHIFT show – yes, I said “shift.” Whole organizations had to abruptly shift to remote work in the spring. And althou…
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THIS IS NOT A TEST: REMOTE WORK IS HERE TO STAY (DOWNLOAD FORRESTER REPORT)
Forrester just released an updated paper, The State Of Remote Work, 2020: Flexible Work Is Now A Business Necessity . And since we at LogMeIn hap…
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SERVICES3
WHY 98% OF IT LEADERS ARE CONSOLIDATING REMOTE WORK TOOLS
It’s been almost one year (although it feels much longer) since a global pandemic forced businesses to stand up remote work environments to…
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SERVICES7
MOBILE DEVICE REMOTE SUPPORT JUST GOT EASIER
Looking for ways to simplify the end-user and technician experience by removing or improving friction points is a core tenet of our Rescue produc…
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Palo Alto unveils announced Prisma Access 2.0
It should come as no surprise that the networking and security approaches of the past are no longer meeting the needs of today’s businesses…
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Check Point Software Revolutionizes Remote Working Security for Enterprises with Harmony
Check Point® Software Technologies Ltd. (NASDAQ: CHKP), a leading provider of cybersecurity solutions globally, has today launched Check Poin…
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SERVICES5
Cognizant Hosts Sixth Edition of 'Cognizant Health Challenge' in the Midst of Work-from-Home
Cognizant recently hosted the 2020 edition of the Cognizant Health Challenge, the company’s annual fitness initiative for its employees and…
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SERVICES2
Average use of conferencing facility goes up to 35 min from 20 min before COVID: VideoMeet
Indigenous video-conferencing application ‘ VideoMeet ’ has revealed that the average use of video conferencing facility on its platf…
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Tata Power Delhi Distribution Limited Collaborates with OpenText to Enable a Remote Workforce During the Pandemic
OpenText™ (NASDAQ: OTEX), (TSX: OTEX), today announced that Tata Power Delhi Distribution Limited (Tata Power-DDL), a leading power utility…
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SEE HOW STEP 1 SOFTWARE UTILIZES CENTRAL AND RESCUE FOR COMPREHENSIVE IT SUPPORT
Take a look at our most recent case study to explore Step 1 Software, a modern enterprise resource planning company, and why they chose LogMeIn t…
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SERVICES2
7 Tips for Ensuring Webinar Success in a Remote Environment
Webinars – everyone’s doing them now that COVID-19 has made us spend more time working from home. Even as people start to trickle bac…
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SERVICES2
4 Steps to Better Remote Team Collaboration
There was once a time in the business world when companies and managers were limited when it came to hiring. They could recruit only those candid…
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SERVICES5
Fighting Identity Theft
Identity theft can happen to anyone. The US Federal Trade Commission (FTC) estimates that 9 million Americans have their identity stolen every ye…
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SERVICES6
4 WAYS CUSTOMER SELF SERVICE PREPARES YOUR BUSINESS FOR THE NEW NORMAL
Customer self-service (CSS) is a win-win for all involved in today’s uncertain business landscape, one where remote work and digital-first…
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SERVICES5
HOW TO EVOLVE YOUR CUSTOMER ENGAGEMENT PRACTICES TO IMPROVE CX, AGENT SATISFACTION, AND REVENUE
Digital-first customer engagement has never been more important than today, especially amidst a business landscape shaped by COVID-19 where the m…
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Customer Spotlight: How LastPass Identity Provides Unified Security for a Technology Company
As a growing technology company, Natterbox employees require access to multiple cloud-based sites in order to complete their daily tasks. However…
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HOW TWO CUSTOMER SUPPORT TEAMS TACKLED REMOTE WORK DURING A GLOBAL PANDEMIC
The early days of COVID-19 were a make or break moment for so many service and support teams. The virus drove a radical shift towards digital cha…
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