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What Remote Teams Need to Know About the 2020 DBIR
Verizon’s 13th annual Data Breach Investigations Report (DBIR) is out! Considered “required reading” in the cybersecurity field…
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Chatbots to the Rescue: How Conversational AI Will Save Call Centers
Spurred by high demands placed on call center personnel during the pandemic, chatbots have taken on new prominence. Today, thanks to cloud-based…
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Identity as an enabler: How can security teams shift their reputation?
For many, digital transformation has been little more than a buzzword that is thrown around, never really materialising into change at the organi…
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Visual engagement tools deliver great CX: What you need to know
In an increasingly remote world, a new commissioned study conducted by Forrester Consulting shows that visual engagement technology can solve top…
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The Ultimate Webinar Set Up: Get the Right Webinar Equipment on Any Budget
With much of the world still on lockdown restrictions due to the novel coronavirus, webinars have been having a (major) moment. For those who hav…
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The Office and the Future of the Conference Room
The “office,” or a designated co-working space as we know it today, dates back far earlier than one might realize. Some historians po…
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Put Your Webinars to Work on GoToStage!
If you’re a marketer with a schedule of in-person events that’ve had to go virtual due to the pandemic, you’re probably a webin…
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LastPass Gives Users More Multi-factor Authentication Options
LastPass is giving users the ability to supplement their primary multi-factor authentication method with additional authentication options. To do…
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3 Waves - Technology Adoption in 2020
For the last eight weeks businesses around the world have been forced to move swiftly as their organisations have adapted new ways of working. At…
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Rick Ribas VP Global Channels at LogMeIn on the Remote Workforce
In this episode, Max Clark talks with Rick Ribas, LogMeIn’s VP of Global Channels , on how LogMeIn is providing solutions at the forefront…
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FUTURE-PROOFING CUSTOMER EXPERIENCE (CX) FOR A DIGITAL-FIRST 'NEW NORMAL'
The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with…
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How to update your LastPass password manager on Google Chrome to get the latest, most secure version
* You can easily update LastPass on Chrome to make sure you're using the latest version of the extension. * The free password manager runs smooth…
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Bajaj Allianz Life intros technology service - Smart Assist
Bajaj Allianz Life Insurance launched a technology service in the insurance industry ‘Smart Assist’. The service will enable customer…
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Wildcraft selects IBM to deploy CRM as-a-service-platform
IBM announced that Wildcraft India has selected IBM to implement a Customer Relationship Management (CRM) as-a-service-platform to drive customer…
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Canon India intros customer service mobile applications
Canon India announced the launch of its new mobile applications , Canon Care and Mobile CMP , and WhatsApp services. The new mobile applications…
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Genesys announces its collaboration with Arvind to create contact centre solution
Genesys announced its collaboration with Arvind Telecom Division to launch Omnipremise, a unified Contact-Centre-as-a-Service (U-CCaaS) solution…
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Avaya intros Device as a Service offering to empower Businesses with Communication Devices via subscription
Avaya announced the expansion of its Device as a Service offering into nine new markets. This offering enables businesses to acquire Avaya’…
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