Amdocs has introduced the company’s latest product suite – Amdocs CES 9 – to revolutionize customer’s experience. CES 9 is designed for service providers to simplify customer’s experience, stay ahead in the race and achieve operational efficiency.
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Amdocs CES 9 enables service providers with business support systems (BSS), operational support systems (OSS) and network control domains (NCD) and also personalizes every interaction with real-time insight, and allows customers to take control of their experiences across any channel, network, service or device – while delivering operational efficiencies.
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Amdocs 9 provides multichannel self-service, including online and mobile channels. With real-time proactive care and improved self-service capabilities, Amdocs CES 9 helps service providers improve their Net Promoter Score which is the industry’s standard measure of customer willingness to recommend. Amdocs 9 allow their customers to choose any package at any time with its Omni convergent charging feature. Amdocs monetization feature enriches partner price plans with quality of service capabilities and predictive analytics for business optimization
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Ari Banerjee, Senior Analyst, Heavy Reading, said, “In order to remain competitive, service providers need to be able to improve their time to market for new services. Amdocs CES 9’s real-time integrated approach allows service providers to meet the customer needs of today and tomorrow while also providing their customers control of how and when they consume these services.  CES 9 manages the complete customer experience: from the point of interaction on the device to the quality of network and service experience.”
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