American Megatrends installs FMS to improve Customer Service

In an initiative to go paperless, enhance customer service management and resolve customer problems, American Megatrends India has announced deployment of its Feedback Management System (FMS) at all Apollo hospitals in Chennai and in select Apollo hospitals in Kolkata, Bhubaneswar and Ahmedabad.
 
Understanding the limitations of its existing customer feedback system, Apollo has partnered with American Megatrends India to make efficient use of its manpower. American Megatrends India’s FMS comes with an iPhone/Android application. The feedback collected from inpatient, outpatient, attendees, doctors and other hospital staff on FMS is strategically evaluated.
American Megatrends India has customized the FMS solution for Apollo and integrated it with its AIMS (American Megatrends Infrastructure Management Suite) solution that allows the feedback to get escalated to respective departments.

Arvind Sivaramakrishnan, CIO, Apollo Hospitals, added, We are glad to have partnered with American Megatrends India. Post FMS deployment at all our hospitals in Chennai and in select hospitals in Kolkata, Bhubaneswar and Ahmedabad, we now plan to implement FMS at our other hospitals in India. The initiative will now be replicated to other hospitals of the Group.

It is a huge honour to get this project from Apollo. This project bears testimony to Apollo’s endeavours to continually better its customer experience management. This project has set a new benchmark for the customer service excellence in hospitals, in India. We look forward to extending this solution to players in the hotel, airline and retail space, said Sridharan Mani, Director & CEO, American Megatrends India.

American Megatrends will be showcasing FMS in the 4th International Conference on Transforming Healthcare with IT in India.