NICE Systems has announced it has been positioned by Gartner in the “leaders” quadrant of the “2013 Magic Quadrant for Contact Center Workforce Optimization”. The company has also been recognized as the market share leader in two reports by DMG Consulting LLC.
NICE was recognized by Gartner, Inc. for its completeness of vision and ability to execute, based on the criteria listed in the report.
Yochai Rozenblat, President of the NICE Enterprise Group stated, “NICE’s continued leadership within the speech analytics and WFO markets validates the strength of our technology, and we pride ourselves on remaining at the forefront of both. We feel our position in the Gartner ‘leaders’ quadrant is a testament to NICE’s completeness of vision in the WFO domain. We believe it also reinforces our innovations in analytics, real-time insights, gamification and other advanced technologies, and our ability to deliver these on premise or via cloud.”
NICE was recognized as the leading contact center WFO vendor for the first half of 2013 with a 40 percent market share in DMG Consulting’s 2013Workforce Optimization (Quality Management/Liability Recording) Mid-Year Market Share Report.
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Analyst Firm honors NICE as leader in Workforce Optimization
