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Archipelago and Cisco redefine the hospitality industry in Indonesia

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Archipelago International has implemented Cisco cloud networking solutions for wireless and wired network access for their guests as well as a scalable and effective dashboard to manage their rapidly-expanding network.

Archipelago International operates more than 70 hotels and hospitality brands, such as Aston Hotels, Alana Hotels, Harper Hotels, Quest Hotels, Neo Hotels, Favehotel, and Kamuela Villas across Indonesia, the Philippines and Malaysia.

The Cisco cloud architecture enables the business benefits of managing the network from a central platform, across hotels and using a web-based dashboard, resulting in significant, long-term labour savings. The Cisco solutions have been implemented in 70 Archipelago International hotels across Indonesia, and they serve 40,000 users per week. With reliable access to the Internet being a challenge, the inclusion of Cisco MX security devices offers smart load balancing. Actions like troubleshooting, diagnostics, VPN set-up, and other routine daily management tasks are now performed from Archipelago International's headquarters in Jakarta, Indonesia.

Stuart Hendry, Managing Director for Cisco in Indonesia, said, "Indonesia's economic success is closely tied to the hospitality industry and according to research by HVS Global Hospitality Service, the number of tourists travelling Indonesia is expected to reach 400 million in 2023, which will require 800 new hotels and will create 200,000 new jobs. We are excited to see Archipelago International embrace the digital future, as Cisco predicts there will be 593 million networked devices in Indonesia by 2017 (2.3 per capita)."
 
With the Internet seen as a fourth utility and with the influx of consumer devices on the network, Archipelago International are able to utilize the web-based dashboard to identify and restrict traffic that is causing a bottleneck, detect usage at the device level, and manage access for those who are abusing the connection.