*astTECS has announced the integration of WhatsApp, allowing *astTECS customers to communicate with their users via WhatsApp. An instant way for businesses to connect with their customers, this powerful integration unlocks an extensive communications channel, accelerating go-to-market, while reducing total cost of ownership. The solution amplifies the power of contact centres and unlocks a world of opportunity making customer interactions personalized & engaging.
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Backed by the scale, open architecture and reliability of Asterisk platform, WhatsApp feature is integrated across *astTECS next-generation communications product line, empowering organizations with improved customer engagement & efficiency, increased conversions, optimized business practices, accelerated deliveries, reduced costs and higher revenue potential.
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Dr. Devasia Kurian, CEO, *astTECS, says, “Organizations are increasingly tapping the power of messaging to communicate with their customers for better services & support and reach them with alerts & notifications. WhatsApp is a powerful and preferred communications channel to connect with consumers today and we are committed to build a strong communication ecosystem relying on open partnerships, while driving new opportunities and help enterprises stay ahead in increasingly competitive markets.”
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Securely communicating and enabling private conversations with users, this new capability delivers exceptional customer experience. The key features / advantages of WhatsApp integration include: thank you note after each call, call back schedule and reminders, missed call marketing, voicemail as WhatsApp, feedback & surveys, alerts & notifications and customer support.
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*astTECS offers the most comprehensive, integrated and compelling telecom infrastructure solution based on Asterisk platform that are feature rich, helps improve consistency & performance and creates a scalable, stable and resilient network that optimizes value.
