Avaya has acquired Aurix. Aurix's patented technology enables real-time identification, search and data mining of large volumes of audio and audio-visual material. Built on scalable, open architecture, the company's applications integrate with Avaya Aura as well as applications from other vendors. The technologies will be incorporated into Avaya's Contact Center and Unified Communications portfolios.
Brett Shockley, Sr. VP, Corporate Development, Strategy, and Innovation, Avaya said, "The value of document search engines is widely understood. There's another dimension of data that is largely untapped, however, and that is the information exchanged through spoken interactions. Aurix's technology will help enable Avaya's customers to quickly find the interactions that can impact their ability to attain high customer satisfaction and increase revenue generation. The analysis of these interactions can drive enhancements in processes that advance their business objectives."
Peter Rogers, CEO, Aurix said, "Voice interactions represent a vast resource of untapped knowledge. Aurix has focused on building easy-to-use solutions to extract this intelligence to create competitive advantage. The combination of Avaya Aura and Aurix's speech analytics solutions offer a number of opportunities to create business and customer value that we look forward to accelerating through this acquisition. Our common approach of using an open architecture and focusing on the user experience makes this a good fit for both of us."
