ClickWorkforce launched by ClickSoftware has been designed to tap into the power of social and mobile Cloud technologies to help businesses accelerate their customer company transformation by launching a mobile workforce, management application suite on AppExchange. This will also help the company to empower businesses to connect with customers, partners and employees in entirely new ways.
ClickWorkforce provides customers with an enterprise-grade cloud solution to automate and optimize the performance of service organizations through appointment booking, scheduling and mobility offerings, for enhanced customer experience and bottom line savings.
Hannan Carmeli, President & COO, ClickSoftware, said, Leveraging the power and flexibility of Cloud computing combined with the real-time benefits of mobile workforce management, companies small and large will benefit from efficiencies provided by ClickWorkforce. The new solution will enable all departments of a service organization to gain deeper visibility into all customer activity, and we are encouraged by the level of interest this offering has already generated in a short time span.
The new ClickWorkforce suite furthers the company’s years of success delivering solutions to help organizations improve customer experience while maximizing efficiencies throughout the entire service chain.
ClickWorkforce will expand on salesforce.com’s CRM offerings by providing a thorough and real-time snapshot of the customer for all parts of the service organization. By connecting all the business divisions into one comprehensive scheduling and mobility solution, ClickWorkforce will create a real-time service business that delivers a great customer experience at a reduced cost.
Built on the Cloud platform for social and mobile business apps, Salesforce.com, ClickWorkforce is currently available on the AppExchange.
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