Cognizant has announced that it is helping Marks & Spencer (M&S) improve operational efficiencies, drive business effectiveness and provide superior customer experience.
"As a result of a number of service improvement initiatives delivered by Cognizant over the last year, we are now more confident about promising our business better system availability, capacity and stability," said Damone Quigley, Head of Infrastructure and Application Services at M&S. "Ever since our relationship began in 2009, both M&S and Cognizant have demonstrated an open, trust-based relationship that has created a strong foundation from which to deliver further efficiencies and achieve more positive outcomes in the coming years."
As part of a multi-year managed services contract, Cognizant is providing end-to-end, integrated applications and infrastructure management services to Marks & Spencer supporting mission-critical applications spanning multiple lines of business and functional areas, such as procurement, supply chain, forecasting, sales, stock replenishment and financial management.
