Concentrix Corporation has announced addition of 19 delivery locations, across 13 countries, completing the second phase of the acquisition of IBM's global customer care and industry process services business. With over 95 per cent of the acquisition completed, Concentrix continues to advance its position as a leader in the customer care and industry process services market, with over 45,000 employees delivering high-value services.
“The overall acquisition to date combines two great cultures and has created a new organization reflecting the scale and vertical industry expertise of IBM, combined with the agility, flexibility and client focus of Concentrix,” said Chris Caldwell, President, Concentrix Corporation.
The new company provides innovative, high-value business services built on analytics, intellectual capital and technology innovation, with a focus on transforming customer experience. The new Concentrix footprint serves 10+ industries from 50+ cities with a diverse, talented and highly skilled workforce.
Concentrix continues to invest in all of its locations, most recently announcing the addition of over 1,000 new jobs in Belfast, Northern Ireland as well as the setting up of a new delivery centre in Varna, Bulgaria. Existing clients are increasing the scope of the work performed by Concentrix, while the company also continues to acquire new clients.
