Corsair has announced that it will continue to maintain service excellence by achieving consistently 90% turnaround time (TAT) of 5–10 days for the past five years for incoming RMAs through their service centres. Kaizen Infoserve with a strong network of 22 service centres across India provides RMA services for the entire Corsair product range, and has been a defining performer in this splendid run of Corsair's customer satisfaction drive.
Corsair India has enabled and empowered Kaizen Infoserve by dedicated personnel and training. Kaizen provides support services like RMA status update, technical and compatibility related issues, queries on service status updates, locations and RMA procedure, providing sales contact and upcountry RMA support.
M. A. Mannan, Country Manager India, Corsair Memory, said, With Kaizen's help, Corsair has been able to build its brand by offering prompt service and addressing all Corsair related issues. Corsair's vision on being the best service related brand to the Indian customer has been achieved. Our endeavour is to offer better services to the Indian customers that amply demonstrate Corsair's commitment to the Indian market.
Corsair offers only replacements of the products as a policy, as the repairs are not allowed in India and adequate buffers are created and offered with Kaizen. Corsair service centres are spread across Tier I, II and III cities of India.
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