DOMO enables Post-Sales Support with a TAT of 24 Hours

By VARINDIA - 2013-06-25

DOMO enables Post-Sales Support with a TAT of 24 Hours

DOMO has announced that it will provide service and support to more than 7,000 pin-codes across India with a turnaround time (TAT) of less than 24 hours. It has achieved 249% growth YoY with its strong customer support system. DOMO addresses customer issues through its service support comprising of Knowledge Base, Ticket-based support system, Return Merchandise Authorization (RMA) system and Onsite Pickup.
 
All DOMO products carry 7 days DOA policy and 6 months Onsite Manufacturer's warranty on all IT products and One Year Onsite Manufacturer's warranty on all telecom products.
 
Mazher Shaikh, Business Development Manager, DOMO, said, We believe in delivering 'Wow Customer Experience' and registering DOMO products in customer's mind as their first choice while making a purchase. DOMO's focussed and neutral RMA services across PAN India will help partners stay worry-free on post-sales support.
 
DOMO resolves 80% of the query on phone and maintains data to kill the root cause of the most asked queries. It guides the customers for the RMA process, in cases where issues which are not solved over phone or through online support

 

 


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