GoTo’s updated LogMeIn Resolve platform integrates mobile device management with existing IT tools, allowing teams and managed service providers to oversee Android, iOS and desktop endpoints through a single console with reporting and enrolment capabilities.
GoTo has introduced native Android and iOS device management within LogMeIn Resolve, bringing mobile devices and Windows, macOS and Linux endpoints into a common console for IT teams and managed service providers (MSPs).
The update integrates mobile device management (MDM) with Resolve’s existing remote monitoring and management, remote access and support, and ticketing capabilities. According to the company, the integration is intended to improve visibility and reduce the administrative work involved in managing devices across multiple operating systems.
Miradore capabilities integrated into Resolve
The update builds on GoTo’s acquisition of Miradore by bringing its MDM capabilities directly into the Resolve console. Administrators can monitor company-owned devices and company-managed personal devices under bring-your-own-device arrangements from the same dashboard.
The platform also provides a simplified setup process for enrolling Android and iOS devices. Resolve’s AI-powered Dynamic Insights allows administrators to use natural language prompts to ask questions about their device fleet and generate custom reports.
“Most IT teams have a tool problem when managing a multi-platform device fleet,” said Joseph George, General Manager of IT Solutions Group at GoTo. “Laptops are in one console, phones are in another, and every extra tool means more logins, more blind spots, and more time spent switching instead of solving. By bringing Android and iOS management natively into Resolve, we’re giving IT teams and MSPs one place to manage, secure, and support every device they’re responsible for.”
Customers outline mobile management requirements
Customer feedback accompanying the announcement highlighted Android device management, remote access and help desk integration as areas of use.
“Having MDM, remote access, and help desk support all in one platform is huge for us. Being able to manage our Android tablets in-store and remotely access devices without disrupting our restaurant teams is an upgrade over what we had before. The all-in-one approach is exactly what we need,” said Jim Billinghurst, IT Director at DiBella’s Old Fashioned Subs.
Fundación Plan highlighted the platform’s suitability for its predominantly Android environment, while Prestage Farms pointed to the simplified device enrolment process.
GoTo said Resolve MDM is available for sign-up and a free trial.
