Ms. Madhavi Vuppalapati
Founder & CEO,
Prithvi Information Solutions Limited
Tell us about your past experiences in the industry?
Late 90's were very exciting days. Dotcoms were the stars. IT outsourcing especially to India had just started its journey. After completing my Master's at CMU, I worked in some companies. However, given the mass popularity enjoyed by IT, I decided to take the plunge and Prithvi took birth in 1998. The last 13 years have been very rewarding and challenging. I have watched the IT industry from close quarters, which faced many challenges and emerged successful. Prithvi's fortunes are also tied with the growth of the industry.
How do you off er service support?
Our solutions involve servicing the needs of our clients in diverse locations and geographies. Our strategy to use mobile support teams has been really successful and has helped us to achieve high customer satisfaction ratings.
How do you differentiate your solutions from t competitors'?
Prithvi believes in building solutions that solve the pressing problems of the industry. Towards this end, we started our R&D Division CREATE in 2006. CREATE works with multiple Fortune 500 companies, clients of Prithvi, to perform Applied Research. This research is then converted to business solutions. Typically, these solutions are proprietary and are very good differentiators. UnChurn, the telecom solution to solve the problem of churn management, was launched by Prithvi last month. This is a one-of-its- kind solution that has set us apart from other competitors.
Also, as part of our long-term strategy for growth, we created Telecom 360 solution, which brings under one umbrella, solutions the products and services required by telecom operators. Our capability to manufacture telecom products provides Telecom Engineering Services and software helps support telecom operators in their diverse technology needs.
How are you empowering the channel partners?
For a channel partnership to become effective, it is essential that our partners are on the same page as our sales force. Channels partnership is an important extension of our sales force and acts as an important force multiplier. Prithvi's high-tech solutions solve complex problems of our customers. We have identified training, communication and team work as the key areas of collaboration for empowering our channel partners. We constantly revisit all the three areas to make our relationship more dynamic and enduring, both for Prithvi and for channel partners.
What makes you successful amongst the channel community?
We have been successful in the channel community because of our unique offerings and our willingness to help the channel partners achieve significant RoI on their investments.
