HCL Cited as a “Leader” in North American and EMEA Applications

 HCLTechnologieshas been ranked as a “Leader” in The Forrester Wave: North American Applications Outsourcing Services, Q1 2014 and The Forrester Wave: EMEA Applications Outsourcing Services, Q1 2014 Reports. The reports, brought out by a leading global research and advisory firm Forrester Research Inc., discusses the demand and supply for application outsourcing in North America and EMEA respectively. HCL has been included in the reports as a top service provider who “takes application support as a science”, according to one HCL client. Custom and enterprise applications management represent nearly 54% of HCL’s total revenue.
In the research,William Martorelli, Principal Analyst, Forrester Research Inc. and author of both Forrester Waves for the application outsourcing services mentions that “HCL is seeking to augment its impressive strength and momentum in infrastructure engagements with its greater competitiveness on the applications side. HCL is also applying automation in the context of applications management. Flexibility is one of HCL’s hallmarks, as client references attest.”
“We believe Forrester’s assessment validates the effectiveness of HCL’s unique application management methodology in meeting the innovation needs of its clients,” explained Vijay Iyer, Senior Vice President, HCL Technologies. “By leveraging HCL’s alternate unified application service management framework, which we call ALT ASM, CIOs can focus on strategic business goals for application portfolio modernization, business process innovation and transition to the cloud. With a primary focus on proactive obsolescence, our methodology helps to reduce operational costs, gain Visibility into the IT & Business process KPI’s, improve Velocity for eliminating incidents & problems and increase business Value and end user experience.”
HCL believes that CIOs need a reduced cost, incident free, scientifically managed application environment in order to focus on transformational initiatives. ALT ASM engagements are designed to be business aligned and committed to moving towards business process KPIs.