HCL Infosystems has inaugurated its Enterprise Resource Centre (ERC) in Puducherry. Operating primarily as Managed Service Provider (MSP), the state-of-the-art HCL Infosystems’s ERC would be a part of the Remote Infrastructure Management (RIM). It will be using and deploying various remote support and management tools that will virtually allow ERC to control and manage the customer’s entire IT operations off-site. This high-tech facility was inaugurated by Hon\'ble Chief Minister of Puducherry Thiru. V. Vaithilingam.
Commenting on the occasion, J. V. Ramamurthy, President & COO, HCL Infosystems, said, “With a vision to transform HCL Infosystems into a service and solution-centric organization, inauguration of ERC at Puducherry is one such step in the direction. Technologies for remote support and management are rapidly moving forward by leaps and bounds worldwide and it is imperative for a growing organization like ours to capitalize on its reach and offer support that can truly be unique to our customers.”
With the launch of the ERC, HCL has become the first ICT company to set up a knowledge hub in Puducherry. This facility spread over 6,300 sq. ft. has deployed world- class, high technology managed services and tools for remote access, developed by HCL R&D labs. The facility is manned by highly qualified and experienced technical experts on various platforms and operating environment. Specialized helpdesks have been set up with 100 DID numbers for call handling. The facility also has a test lab and manufacturing along with in-house R&D making it a unique and reliable support hub.
