Infosys BPO unit unveils Customer Service Platform

Infosys McCamish Systems LLC has announced the release of a transformational customer service platform, VPAS Customer Service Work Desk (CSWD). VPAS CSWD blends the flexibility and configurability of the leading Business Process Management (BPM) software from Pegasystems, with the comprehensive VPAS Policy Administration System from Infosys McCamish to create a powerful and unique web-based customer service platform to enhance operational excellence and customer experience.

The platform will offer a configurable desktop with multiple communication options for service representatives. It will also deliver service efficiencies by linking business-critical systems on a single platform. Using this platform, enterprises can access detailed metrics to track task performance, thereby increasing real-time visibility into operations

Gordon Beckham, President & CEO, Infosys McCamish Systems, said, “Infosys McCamish is firmly committed to delivering a service experience that enhances our clients’ brand in the market and impacts their business in a tangible manner. We view VPAS CSWD as a game-changer, effectively addressing customer experience challenges faced by companies and enabling improved servicing of clients. This optimized, integrated platform underscores our industry-leading ability to on-board new clients faster, and roll out new products more rapidly.”
VPAS CSWD delivers customized workflows on a single platform, by enabling multiple options to change the system specific to each client’s needs, while retrieving data from multiple policy administration platforms.