Kaizen aims to mark its presence in 100 locations in India by January 2011. In the last quarter, it has taken up the task of preventive maintenance for an ODM customer in seven Indian states comprising Banking and Public Sector units.
"September and October have been really good for Kaizen in terms of reaching the service deliverables set by clients, having a direct presence in the new selected locations would enable us to give a personal touch with services, availability of buffers, on-the-spot delivery,"said Murali Krishnan, Head of Kaizen.
In conjunction with Kaizen Infoserve, Corsair offers service and warranty across nationwide, with a dedicated team of service representatives is on hand to respond to the replacement and technical queries relating to memory modules, USB drives and PSUs through toll-free number and email. Elaborating more on this, M. A. Mannan, Country Manager (India), Corsair, said, "The express replacement cell, which offers 24-hour express replacement service was well received by our Customers and partners."
Sushmita Das, Country Manger, Kobian Pte Ltd., said that Kaizen has made a benchmark of mapping all the locations including remote villages in 11 states with its own team of engineers. She further opined that Kaizen values the support of its channel partners and customers in its steady performance and intensifies its support development endeavours.
