Samsung offers 3,300 service points across India
Samsung has strengthened its service offerings in the country to offer delight to consumers this festive season. Samsung is using cutting-edge technology such as Remote Support and Live Chat using an AI-based Chatbot to offer faster resolution of consumer complaints.
With India’s largest service network of over 3,300 service points including 535 customer service vans that go to all corners of the country.
Sunil Cutinha, Vice President, Customer Service, Samsung India, says, “This festive season, we aim to extend best-in-class service to all our consumers with our 3,300 customer service points, including 535 customer service vans. Festive season in India is a time when people shop to upgrade their lifestyle. Our diverse product portfolio has something for everybody. Our new service offering,Live Chat along with Remote Support are part of our strategy to deepen our consumer connect and further our brand love. We wish everyone a very happy and prosperous festive season.”
Samsung’s service centers have over 10,000 specialist engineers trained at Samsung’s in-house training academies. To support the needs of its consumers, Samsung has 24x7 premium call centers that extend help in nine languages. Consumers can also seek priority services by simply booking an appointment online and schedule a visit to their nearest service center at a convenient day and time.
In addition, Samsung’s 535 customer service vans travel to every corner of the country, making Samsung’s service network the largest in this industry in India and strengthening its commitment to provide quality customer service in both urban and rural India. The service vans are equipped with multi-skilled engineers, key components, a generator set and key jigs/fixtures for providing quick response and on-the-spot resolution.