Spanco Launches Bpo Operations In Dehradun

Spanco BPO Services Ltd, a part of SPANCO group, has launched a new BPO centre in Dehradun, for one of the large telecom service provider, IDEA Cellular, for their UP (West) and UP (East) circles.. It is part of Spanco’s determined initiative to take BPOs to people rather than bringing people to BPOs.

According to Mr Pravin Kumar, CEO, Spanco BPO, “Dehradun is ideally suited for providing call centre services in Northern India, as it offers a large pool of educated young population, speaking all north Indian languages including English, Hindi Punjabi and Himachali etc. It has ideal environment conditions for a BPO operation and is very well connected to all the major cities in North India including Delhi. With much lower attrition and operation costs as compared to the larger cities like Delhi, Noida or Gurgaon, it should be possible to provide high quality BPO service at optimal cost from Dehradun”.

After having large size operations at Mumbai, Gurgoan and Kolkata, Spanco has decided to operate in Dehradun, starting with over 5000 people. The facility is equipped with state-of-the-art IT infrastructure and is built to meet the best of international standards. This centre is built on a 2 lac sq ft covered area, having a capacity of over 3000 production seats and can offer employment to over 7500 people. While the BPO is starting with 250 seats operation in Dehradun, it expects to grow to about 1000 seats, within next 6-12 months.