Infosys has entered into a joint development with AT&T to generate a product that is believed to make communication faster and efficient for call centres. This product is called SpeedSolve.
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SpeedSolve claims to leverage the latest technologies for messaging, multimedia, reporting and smart device integration to facilitate real-time collaboration between customer service representatives and experts. The solution monitors agent performance and productivity to improve processes. The product runs on different platforms, with applications available for smartphones and tablets.
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Nathan Edwards, Asst. VP, Network Operations Planning and Support, AT&T said, “SpeedSolve intelligently routes calls and schedules conversation in such a way that it improves the operational efficiency of our call centres in supporting customers as well as our field force.”
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Gopal Devanahalli, VP of Products, Platforms & Solutions, Infosys, said, “This jointly developed solution with AT&T will deliver a new paradigm in real-time customer service services across industries.”
