Tally Solutions has announced a training programme on "Tally Service Professionals" (TSPs) exclusively for its partners. In keeping with the rising need for Tally Service Professionals who provide technical assistance to Tally users, the training programme aims to enhance the knowledge utility on Tally beyond just the functional usage of Tally.ERP 9. Tally Academy is the official training partner for the purpose.
The TSP training programme is a 24-hour training module and is scheduled to kick off from November 2010. The programme will be available in normal, professional as well as fast track modes and can be adjusted based on the pace of the trainer and the trainee. This will cover more than 100 centres of India. The training is for new and existing partners' resources, customer resources, students and accountants and a working knowledge of Tally is a prerequisite for the course.
With over a 6.5 lakh customer base and 80-per cent market share in the market, the vast number of customers has augmented the need for trained professionals who can manage and resolve day-to-ay technical issues. This programme will empower Tally partners with the capability and proficiency to handle operational and troubleshooting issues while installing and using Tally ERP 9 independently. Moreover, it will assist the partners to provide the after-sales support to their customers in a better way and will make the company customer friendly.
This new programme will enhance the service delivery of partners for Tally customers and will enable Tally users to take advantage of Tally as a comprehensive business solution. Tally partners will be empowered with better skill sets and resources to aid and resolve customer issues.
Shoaib Ahmed, President, Tally Solutions, said, "We have observed that the knowledge of Tally beyond the functional usage is necessary in managing and solving the day-to-day technical issues. This new programme introduced by Tally will not only help the partners to improve their performance as per market requirements, but it will also enable them to explore better earning opportunities through an enhanced user experience with customers."
This training programme has been conceptualized after extensive feedback from the industry to bring alive the "power of simplicity"ensure the continued satisfaction derived out of using Tally.
