For modernization of its domestic tax system, Zambia Revenue Authority (ZRA) has signed Tata Consultancy Services (TCS) with a three year contract. This is TCS’ third revenue and tax system automation project in the African region after a successful implementation for Uganda Revenue Authority and ongoing implementation for Kenya Revenue Authority.
The scope of the project includes providing an integrated tax software application based on TCS’ taxation framework, taxpayer 24/7 portal for e-services delivery, data migration, training, roll out, warranty and operational support.
Tanmoy Chakrabarty, VP & Global Head, Government Industry Solutions Unit, TCS, said, The taxation project is all about service delivery transformation through a technology-led, service- oriented approach. The new TCS tax framework will help the Zambian government offer world- class delivery of taxation services to its citizens as well as provide an effective monitoring system for its tax officials. This project, once again, reiterates our commitment to help the government sector deliver services to its citizens effectively and efficiently by deploying technology.
The Zambia Revenue Authority has engaged TCS to provide an integrated and multi-tax system. Once operational, this system is expected to transform the service delivery to taxpayers, support the country’s sixth National Development Plan and assist ZRA to better control and monitor operations as well as prevent and detect potential revenue leakages.
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