Telecom New Zealand handles voice, data and mobile services for millions of customers across Australia and New Zealand. The escalating demands for richer services to be delivered through Telecom New Zealand's network prompted the company to streamline the management of its vast network of mobile devices as it geared up to expand service offerings.
Telecom New Zealand chose BMC Remedy, completing the Tier-I implementation with minimal customization. The company used BMC Remedy to simplify current application mapping processes with minimum customizations required.
Noel Agnew, Senior Solution Architect, Telecom New Zealand, said, "We were working under a very short timeframe, as we were onboarding or insourcing most of our IT support against a tight contract deadline. Fortunately, we were able to take the BMC Remedy product out of the box, adapt the necessary processes, and just pick it up and run it. It was brilliant. It just worked."
It also began implementing Remedy last year specifically to support internal IT projects. The company plans to extend its use to Tier-II information management processes throughout 2014.
Image Gallery
