Verint wins 2013 APAC Market Share Leadership Award

Verint Systems has announced that it has been recognized with the “2013 Asia-Pacific Market Share Leadership Award” in the Call Monitoring Systems category by Frost & Sullivan. This award marks a testament to its innovation, growth, strong partner ecosystem and ability to help customers achieve their business goals through the use of powerful call recording, monitoring and workforce optimization solutions.
 
Frost & Sullivan is pleased to present the Asia-Pacific Market Leadership in Call Monitoring award to Verint Systems. Verint continually raises the bar and maintains its undisputed leadership position in the Asia-Pacific contact centre call monitoring application segment, with more than 48-per cent market share in our latest report. Its constant innovations are an example of its dedication to creating breakthrough technology that helps organizations delivers in their operations, commented Krishna Baidya, Research Manager, Asia-Pacific ICT Practice, Frost & Sullivan.

Ady Meretz, President, Verint, Asia-Pacific, stated, We are delighted to have been recognized twice this year by Frost & Sullivan. This call monitoring leadership honor, coupled with the 2013 Asia-Pacific Contact Centre Applications Vendor of the Year awarded to Verint Asia-Pacific earlier this year, further reinforces our strength in this category and our success in customer centric workforce optimization and voice of the customer analytics solutions.

This recognition also demonstrated its leadership across the APAC region.