In order to boost its after-sales servicing capabilities for its customers across India, ViewSonic Corp has launched its new service initiative – VIEWCARE. This initiative is part of the company’s commitment to offer customer satisfaction and repair service support for all ViewSonic products.
The service will be offered through service agents spread across 80-plus Indian cities, helping customers to locate the nearest service point. The support service also extends easy and convenient ways to log on your complaint through its various service networks across the country promising to offer warranty support to its customers. ViewSonic has also introduced Short Messaging Service as a value addition in the service process to help customers refer with ease. Thereby, every time a person logs a complaint call with the service centre, their Return Material Authorization (RMA) number will be sent across to them immediately through SMS.
On the announcement, Gautam Ghosh, Country Manager, ViewSonic India, said, “Viewcare is one of the company’s enterprising steps towards the customers, proposing to offer satisfied and proficient after-sales support services for its distinctive products. The service is designed to resolve the product-related issues that can be availed by customers spread across the country, with ease”
ViewSonic India, very soon, will also be coming up with walk-in service support centre for the Notebooks and PC Mini’s products across the country, including the collection centres at various strategic locations for the convenience to its users. Recently, ViewSonic has expanded its business operations in India and launched the complete new range of products adding to its product portfolio as it forayed into the consumer electronic and PC segment.
