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LogMeIn Rescue Adds Two-Factor Authentication Powered by LastPass
Security is at the forefront of everything we do at LogMeIn. In fact, our products are architected with security being the most important design…
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Prevent Buyer’s Remorse with Scalable Support Software
Is there any worse feeling than buyer’s remorse? Maybe it was an impulse buy, and you didn’t do enough homework beforehand. Or maybe…
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Speedy Support: Turning Frustrated Customers into Advocates
Today, speed is everything. With apps like Uber, Netflix, Amazon, Bumble, and Seamless you can now hail a ride, start a new TV series, buy anothe…
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How to Incorporate Simplicity into Your Support Strategy
We all like things to be simple right? By nature, we flock to things that we can just “set and forget”. And while that mentality like…
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Mobile Support: The Next Chapter
To say that smartphones are most people’s lifeline to the world may seem obvious, but believe it or not, I still encounter customers decidi…
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Building a Customer Support Experience That Drives Loyalty
I recently heard someone refer to today’s society as information-rich and attention-poor. I don’t think many would argue that fact. I…
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Creating Customer Experience Surveys That Actually Work
The goal of most service teams is to provide an exceptional support experience – one that differentiates your company from the pack. But ho…
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Is Your Remote Support Secure from Hackers?
As many of you know, October is National Cyber Security Awareness Month (NCSAM) and while security is top of mind each and every day, NCSAM gives…
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3 Ways to Show Love to Your Support Teams this Customer Service Week
I’ll be the first to admit it, there’s a holiday for everything. Did you know that October is Cookie Month AND Adopt a Shelter Dog Mo…
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Who Will Win the Customer Service Game in 2018?
By now it’s no big secret that customer experience is a key differentiator for brands in all industries. It doesn’t matter if you sel…
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“Shifting Left†to Speed Up Support
The concept of “shifting left” is an interesting one. In the software world, it means bringing testing and user feedback into the dev…
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Fusion 2017: Top 3 Trends Impacting IT Support
Fall is here and with that we can always count on a few things – cooler weather, pumpkin spice flavored everything , and for IT professiona…
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Gear Up for Frictionless Support
I think it’s safe to say the only thing worse than having to reach out to customer support with a technical issue, is having to deal with a…
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Is Your Customer Support Software Stuck in the 90s?
We are officially in 2018 (I know, I can’t believe it either). With every click, swipe, or share, today’s customer generates mountain…
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Are You Ready for the Future of Internal IT Support?
We’ve been talking (and hearing) a lot lately about the ways in which customer support is changing , and how it’s turned into the key…
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Knowing What Counts Most in a Remote Support Tool
“A bad workman always blames his tools.” As wise as that sounds, things aren’t so simple. The right tool can make a world of di…
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Are Your Employees Getting the Mobile Support They Need?
Employees love to bring their own mobile devices to work. You know it. You’ve seen it. You’ve probably done it yourself. And that&rsq…
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