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To Make Self-Help Stick, Offer New Driver Lessons
Wouldn’t it be nice if customers could help themselves when it comes to simple support queries? As it turns out, they want to. More than 80…
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LogMeIn Rescue and the GDPR
Whether you are supporting internal employees or external customers, we know that security and privacy are paramount to your organization. Becaus…
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SERVICES2
Educause 2018: What Does Digital Transformation Mean for Higher Ed IT Departments?
The Educause Annual Conference happened last week in Denver bringing together higher education institutions of all shapes and sizes to discuss wh…
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SERVICES4
More Volume, No Problem: Tips for Dealing with Increased Ticket Volume
The support landscape is changing. Last year, the latest HDI Technical Support Practices & Salary Report revealed that 55% of organizations saw a…
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SERVICES2
Customer Support Nirvana: Are We There Yet?
It’s an age-old story. Customer support teams are caught between improving operational efficiency and increasing customer satisfaction. It…
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SERVICES2
Using Today's Support Trends to Your Advantage
We all have a customer support horror story to tell. Who hasn’t clocked hours on the phone waiting to resolve a problem or had to repeat de…
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SERVICES5
The Generational Divide: How Who You Are Impacts Customer Support Expectations
Companies across industries are facing the same challenge. How to efficiently and effectively support a variety of different customers in a way t…
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SERVICES2
Going Global: How to Conquer Customer Support Across Continents
Supporting customers is hard enough, but what’s it like supporting global customers? Even harder. Language barriers, time-zones, and the in…
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SERVICES3
Customer Support in the Era of Digital Transformation
As the old saying goes, “the only constant is change.” And in the era of digital transformation, change is everywhere. Support is no…
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SERVICES4
The New Year's Resolution All Support Organizations Should Consider
With so many technologies and channels as part of the ever-changing customer support ecosystem, the list of metrics used to measure the success o…
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SERVICES2
Why You Need a Mobile-First Support Strategy
Did you know that most people spend an average of 5 hours per day on their mobile device ? That’s probably not a shock to most of us who re…
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4 Things that Tom Brady and LogMeIn Rescue Have in Common
It’s Super Bowl week, which means the Los Angeles Rams and New England Patriots are preparing to face off in the championship game. It also…
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SERVICES5
Technology & The Service Desk: Meeting Tomorrow's Support Needs Today
Remember the days when IT was the gatekeeper of all work-related equipment – back when hardware and software were standardized and issued s…
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SERVICES4
Are You Ready for the Future of CX? Join Us for CXNext 2019
Its no secret that CX is quickly becoming a critical component of a company’s entire business strategy. The demands of today’s custom…
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2019 HDI Recap: Creating a VIP Experience for All with Better Support
The Rescue team just returned from the 2019 HDI Conference & Expo in Orlando as a Gold Sponsor. You might think from the smiles on our faces that…
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LogMeIn Rescue Recognized by TrustRadius as Top Rated Remote Desktop Software in 2019
Let’s face it – we’re a little biased when it comes to support solutions. At LogMeIn we are passionate about building great pro…
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Knowledge19: What Everyone Was Talking About
Sitting on the plane home from ServiceNow’s Knowledge19 conference, my head is swirling with the different conversations I had with IT prof…
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