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Tips & Tricks: 5 Ways to Improve Your Support Process with Rescue
It goes without saying that for a company to be truly successful it needs to develop a strong customers-base – one that will serve as ambas…
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Helping Your Support Team Work Smarter, Not Harder
Great customer service is growing harder and harder to deliver. Surveyed IT support organizations report that ticket volumes are up 57% over the…
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Increase First Time Fixes with Interactive Video Support
“Process improvements” may be a business world buzz word - but it’s not all hype when organizations introduce the right technol…
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Managing Unexpected Guests….in Life and IT
We have all been there. An unexpected knock at the door and surprise - all of the sudden you are hosting an impromptu get together. It can be str…
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Support Doesn’t Need to Be a “Game of Thronesâ€
Sometimes the life of a tech support agent can feel a bit like being on the Night’s Watch on “ Game of Thrones .” Support agent…
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Setting a Scalable Support Strategy
In our increasingly mobile world, almost all customer support organizations have the need for a remote support tool. Whether supporting internal…
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LogMeIn Rescue Adds Two-Factor Authentication Powered by LastPass
Security is at the forefront of everything we do at LogMeIn. In fact, our products are architected with security being the most important design…
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Prevent Buyer’s Remorse with Scalable Support Software
Is there any worse feeling than buyer’s remorse? Maybe it was an impulse buy, and you didn’t do enough homework beforehand. Or maybe…
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Speedy Support: Turning Frustrated Customers into Advocates
Today, speed is everything. With apps like Uber, Netflix, Amazon, Bumble, and Seamless you can now hail a ride, start a new TV series, buy anothe…
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How to Incorporate Simplicity into Your Support Strategy
We all like things to be simple right? By nature, we flock to things that we can just “set and forget”. And while that mentality like…
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Mobile Support: The Next Chapter
To say that smartphones are most people’s lifeline to the world may seem obvious, but believe it or not, I still encounter customers decidi…
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Building a Customer Support Experience That Drives Loyalty
I recently heard someone refer to today’s society as information-rich and attention-poor. I don’t think many would argue that fact. I…
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Creating Customer Experience Surveys That Actually Work
The goal of most service teams is to provide an exceptional support experience – one that differentiates your company from the pack. But ho…
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