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Customer Focus: SNHU Leads Digital Transformation in Higher Ed
Digital Transformation (Dx) isn’t limited to consumer industries like retail and transportation. It’s hitting campuses across the U.S…
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COVID-19 is Changing Everything, Including Physical Device Support
Social distancing in the wake of COVID-19 (coronavirus) is changing everything - from how we interact, to how we work, to how we treat the things…
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SERVICES1
The Death of Average Handle Time: Now What?
Average Handle Time (AHT) has long been a key metric associated with driving down costs. But AHT doesn’t measure the big picture of custome…
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Coronavirus disruptions: An offer of support to our communities and customers
The full content of this post can be found on our GoToMeeting blog Since our beginning, LogMeIn has created tools that allow people to work from…
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COVID-19: Top 3 Challenges of Remote Support Now. And How to Solve for Them.
Over the last month, the COVID-19 (coronavirus) pandemic has swelled the ranks of the remote workforce to unprecedented numbers. As little as ten…
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In the New Work-from-Home Reality, Reducing Friction is Key for Remote IT Support
The COVID-19 (coronavirus) outbreak has turned working from home from an employee lifestyle perk to a business survival strategy, practically ove…
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The Mad Dash to Remotely Support Physical Devices: What's Working, What's Not
In many ways, it seems like the world has slowed to a standstill during the COVID-19 (coronavirus) lockdown. And yet, support calls keep coming.…
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Co-browsing Steps Up to Solve Today's Remote Challenges
Social distancing has changed the way we buy and work. For most brick and mortar stores, it has accelerated their digital strategies and highligh…
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See What Your Customer Sees: Visual Remote Customer Service and IT Support in the Age of Social Distancing
As the world continues to get a handle on the global COVID-19 (coronavirus) pandemic, the sudden shift to social distancing has resulted in new c…
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Top 3 Ways to Scale Tech Support for a Remote World
Virtual support has been trending for some time now, but in light of today’s global health crisis, it’s more critical than ever to em…
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CX Is the Battleground: Arm Agents with Visual Engagement
In consumer’s digital-driven lives, convenience, ease, and speed reign supreme. As a result, companies no longer compete on product or pric…
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Why Existing Visual Engagement Tools Aren't Good Enough
A picture is worth a thousand words. Just ask any customer or agent who has struggled to describe an issue or explain a solution for something th…
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Built for Better Co-browsing: 3 Benefits of Rescue Live Guide
When agents are talking or chatting with customers, they often need to cut through the confusion by seeing what the customer sees. “How do…
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SERVICES1
3 Business Benefits You Can See for Yourself with Rescue Live Lens
There can be a lot of detail lost in translation when a customer or remote employee attempts to explain what’s going on with their physical…
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Solve for the Now, Prepare for the Future: Providing Remote Support for Socially Distant Digital Education
While remote learning has impacted education for years, COVID-19 has turbo-charged the trend into what’s now the new normal for how educati…
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They Don't See Me Rollin': Reducing Truck Rolls with Video Support and Camera Sharing
Got fleet? A single truck roll can cost as much as $1,000 a pop. If you factor in direct costs, like labor time and vehicle usage, and indirect c…
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Security for Remote IT: How to Protect Against Phishing and Scamming
In this COVID-19 world we’re in, unfortunately, there are scammers out there who will use remote tools maliciously. As IT departments trans…
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