24/7 Customer has unveiled its plans to recruit over 5,000 Social and Interactive Media (SIM) Advisors in India. SIM Advisors contribute an important element of the Predictive Experience (Px) Solutions offered by 24/7 Customer.
Px Solutions targets on containing end-users on websites by predicting their problems and resolving them in real time through seamless self-service and human assisted interactions, thus resulting in the highest satisfaction across channels for consumers. SIM Advisors work with the patented Px Platform to identify end-users' problems and intervene at the right time with the right solution. Armed with the predictive intelligence gathered from the Px Platform, SIM Advisors offer a highly personalized and contextual digital customer service experience.
The newly-hired employees will be part of SIM teams based in 24/7 Customer's delivery centres in Bangalore and Hyderabad. 24/7 Customer currently provides Px Solutions to Fortune 500 companies across the telecom, BFSI, travel and retail verticals.
