Accelerating AI, automation, and innovation in India’s cloud ecosystem

SANDEEP MAKWANA
DIRECTOR SALES – CLOUD, AI & PROFESSIONAL SERVICES, 
GALAXY OFFICE AUTOMATION

India’s digital economy is evolving rapidly, and the need for innovation is intense. Organizations are looking for practical, scalable AI and automation solutions that deliver quick and measurable returns. We begin with use-case discovery workshops to identify areas such as customer onboarding, document processing, workflow automation, and fraud detection—where AI can generate immediate ROI with minimal disruption to existing systems. Off-the-shelf AI tools are often recommended for quick wins, but adaptability and vendor neutrality are critical to ensure long-term value and future-proofing.

In multi-cloud environments, complexity is inevitable. Each cloud platform comes with its own tools, APIs, and compliance standards. A unified strategy, combined with centralized monitoring and governance, ensures agility and resilience. Standardized security frameworks and integration platforms reduce silos and improve data flow. Investing in team upskilling and managed services bridges talent gaps and enhances operational maturity. Cloud cost optimization is another focus. Through real-time analytics, anomaly detection, rightsizing, automation, and FinOps-driven practices, organizations can manage and control cloud costs effectively while scaling efficiently.

With the DPDPA coming into effect, data privacy is taking centre stage. Despite low awareness, proactive compliance offers a competitive edge. Organizations must embed privacy-by-design, conduct gap assessments, and invest in employee training—turning compliance into a strategic advantage that builds lasting consumer trust in an increasingly privacy-conscious marketplace.