AI and automation must be aligned with business growth

YOGENDRA SINGH,
CIO/ CTO/HEAD - IT/SAP,
BARISTA COFFEE CO. LTD.

Artificial Intelligence and automation will continue to be important drivers of business value, provided their adoption is aligned with business objectives and practical use cases. Technology investments should always be guided by business requirements and measurable outcomes that contribute directly to business growth rather than technology alone. AI and Generative AI can help organisations make faster and better- informed decisions that support business growth. We have implemented AI-driven use cases, including real-time inventory management integrated with enterprise systems, which have delivered measurable business benefits. The success of any AI initiative ultimately depends on its ability to create tangible business value while delivering a clear return on investment.

Cybersecurity is another critical priority as organisations increasingly require real-time visibility across their operations. AI and Generative AI can support a more proactive approach to threat detection and strengthen security capabilities. Technology also enables faster and more effective business decision- making. Strong partner ecosystems are equally important because they help organisations build integrated platforms that improve collaboration, streamline operations and support business growth through connected enterprise systems.

Platforms such as INFOTECH FORUM provide valuable opportunities for CIOs and technology leaders to exchange practical experiences, discuss emerging use cases and explore new technologies showcased by OEM partners. Such interactions help organisations understand evolving technology trends, evaluate relevant solutions and make more informed decisions while planning future technology initiatives aligned with changing business requirements and industry needs.