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Amazon rolls out healthcare AI assistant across website and app users

Amazon has expanded access to its healthcare-focused artificial intelligence assistant, making the tool available to customers through its website and mobile app. The move marks a broader push by the tech giant to integrate AI-driven services into everyday healthcare management.

The AI assistant, known as Health AI, is designed to help users understand medical information, answer questions about medications and symptoms, and connect patients with healthcare providers when needed. Previously, the tool was available only to members of One Medical, Amazon’s primary healthcare services platform.

With the expansion, the assistant can now support individuals dealing with more than 30 non-emergency health conditions. These include issues such as acne, head lice, diabetes, and sleep apnea. The system can guide users through symptom checks, explain medical results, and assist with virtual health assessments.

Importantly, customers do not need to subscribe to Amazon Prime or hold a membership with One Medical to access the AI assistant, which will be offered free of charge through Amazon’s digital platforms.

AI Designed to Reduce Healthcare Friction

According to Amazon executives, the goal of the tool is to reduce administrative complexity and make healthcare information easier to navigate.

Andrew Diamond, chief medical officer at One Medical, said the assistant is intended to handle many of the logistical and informational challenges that often slow down patient care. By automating routine queries and guidance, the technology aims to allow patients and healthcare professionals to focus more on treatment and decision-making.

However, Amazon emphasized that the AI assistant does not create full treatment plans. If a user requires medical treatment or presents with a complex condition, the system directs them to a qualified healthcare provider.

Provider Visits and Data Integration

For customers who require professional consultation, virtual visits with a healthcare provider are available for $29 per session for those who are not One Medical members or are not using promotional access through Prime.

Users may also grant the AI assistant permission to access certain health data, including lab results, medical records, and clinical notes. The tool can additionally review healthcare-related purchases made through Amazon—such as vitamins or blood pressure monitors—to ask follow-up questions and provide more personalized guidance.

The rollout highlights Amazon’s growing investment in digital healthcare services as technology companies continue exploring ways to combine artificial intelligence with patient support and medical access.