Amdocs intros CES 9 to Simplify Customer’s Experience

Amdocs has announced the release of company’s latest product suite Amdocs CES 9 to revolutionize customer’s experience. CES 9 is designed for service providers’ to simplify customer’s experience, stay ahead in the race and achieve operational efficiency.

 

Amdocs CES 9 enables service providers with business support systems (BSS), operational support systems (OSS) and network control domains (NCD) and also personalizes every interaction with real-time insight, and allows customers to take control of their experiences across any channel, network, service or device – while delivering operational efficiencies.

 

Amdocs 9 provides multichannel self service including online and mobile channels .With real-time proactive care and improved self-service capabilities; Amdocs CES 9 helps service providers to improve their Net Promoter Score which is the industry’s standard measure of customer willingness to recommend. Amdocs 9 allow their customers to choose any package at any time with its Omni convergent charging feature.

 

 

 

Rebecca Prudhomme, Vice President of Product and Solutions marketing at Amdocs said, “CES 9 is designed to address service providers’ four business imperatives of simplifying the customer experience; harnessing data; staying ahead of the competition and achieving operational efficiency.  While CES 9 incorporates an array of the most advanced and powerful technologies we’ve ever offered, everything is focused on the goal of ensuring a simple, intuitive and delightful experience for the end user.”