Intending to help the partners and customers for enhancing their network and applications with minimal disturbance, Array Networks has announced expansion of its support team headquartered in Bangalore. This team will address the support related queries of their partners and customers. With this expansion, Array Networks expects to demonstrate its commitment to customers' and partners' success by providing 24X7 technical assistance via telephone and email.
 |
With the extended support, partners and customers can avail free software updates, 90 days software warranty from the date of shipment and 1 year hardware warranty from the shipment date on the Array Network products.
Shibu Paul, Country Manager - IN, ME & ASEAN, Array Networks, said, "We have expanded our support team to serve our partners and customers more effectively and at a faster rate. The assistance our support team now offers ranges from installation to training to advance hardware replacement. Our support team is committed to our partners and customers success by ensuring that the network runs smoothly and efficiently."
Array's RMA process can help partners to exceed customer SLA's (Service Level Agreements). Array Networks offers a fee based on-site installation for premium technical support services and user training classes. These premium services will help partners offer the best SLAs to their end-customers and increase their confidence level and success.
