Aspect has been selected as a 2009 NASSCOM IT Innovator of the year for its six UC applications for the contact centre based on the Aspect Unified IP and PerformanceEdge product platforms. This initiative is a part of NASSCOM's thrust on "Innovation". Every year, the industry body recognizes and showcases the top 50 Innovations in the IT-business process outsourcer (BPO) sector in India. This recognition is bestowed upon companies that have stood out and differentiated themselves in highly competitive, often adverse market conditions and carved a niche for themselves using breakthrough technological products and novel market initiatives.
"India promises more opportunities for innovative technology firms than perhaps any other country," said Ameet Nivsarkar, Vice-President of NASSCOM. "There is a huge unfulfilled market in India's billion plus population for several unique products and services in the fields that include healthcare, education, financial services, retail, e-governance, etc. Firms that have the ambition to grab these opportunities by developing innovative business ideas can reap huge benefits. We are proud to announce Aspect as one of the NASSCOM IT Innovators for the year."
These six software-powered UC applications, Blended Interaction, Seamless Customer Service, Streamlined Collections, Productive Workforce and Optimized Collections, are the next-generation technology required to meet the operational goals of contact centres. These applications directly address the challenges and expense associated with the previous generation of proprietary, siloed and hardware-intensive computer telephony integration (CTI) architectures.
