Aspect, a unified communications solutions provider, has announced that its UC applications for the contact center, offer virtualization capabilities through VMware. This allows multiple UC applications to run in parallel as virtual machines enabling more applications to run on a smaller footprint.
Serge Hyppolite, director of interaction product management at Aspect said, “Aspect has a number of customers using VMware today with great results. Any organization that requires scalability, multi-tenancy and UC capabilities for the call center will benefit from our UC applications leveraging VMware. In particular, companies like outsourcers and enterprise-size contact centers can run a UC application like Blended Interaction while simultaneously using the full capabilities of Productive Workforce to manage hundreds of agents and improve productivity”.
UC applications with VMware offer a number of benefits, including improved scalability, enhanced multi-tenant management in a hosted environment, increased business continuity by making use of VMware High Availability features and reduced cost by operating and maintaining fewer servers.
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