ASUS has started India's largest service network for RMA (Return Material Authorization) service for Motherboards in 270 cities. The service initiative - E.L.I.T.E. - ensures effective service support for ASUS motherboards across the country. This facility helps the customers to reduce the overall time and efforts required for servicing and repair of ASUS motherboards. There will be 215 Pick-up and Return + 55 for Instant swap centres. The facility will be offered for free.
The offering will cover the servicing and repair of ASUS motherboards for customers whose shops are more than 30 kms away from existing Rashi/Digicomp service centres. Accel Frontline has been entrusted with the task of handling the logistics of the Pick-up and Return services effectively.
Vinay Shetty, Country Head, Component Business, ASUS (India), said, "With 270 cities included in the initial stage of E.L.I.T.E., we are sure to receive an encouraging response to this initiative. Besides, our valuable Partners can always address their grievances or concerns to me directly through our earlier initiative reachus@asus.com for factors including Service issues or suggestions. Based on the overall feedback and suggestions gathered by this platform, we will continue to upgrade our services and initiatives for our Partners."
Customers have to first call the Toll-free number 1800-209-0365 and provide all the details to the Call centre executives for assisting in smooth pick and return services. Users will receive an SMS of the same within one hour of the call logging. Once all the required details including RMA number is verified, the motherboards will be picked up and sent to the Servicing centres spread all over the country.
