Avaya has announced an expanded alliance with Salesforce Service Cloud to deliver solutions that more deeply integrate the contact centre products of the two companies.
The expanded alliance will focus on cloud-based solutions that enable seamless access, greater contextual awareness and rapid, knowledgeable service at all points along the customer journey, making it easier for businesses to meet the digital demands of today’s customers.
“Bringing together the assets of two leaders so adept at elevating the customers’ experience will accelerate their customers’ ability to digitally transform that experience as well,” said Nancy Jamison, Principal Analyst, Digital Transformation, Frost & Sullivan.” In addition, this partnership will greatly enhance the agent experience as well, which is critical with the growing millennial workforce.”
