Avaya Outbound Contact Express: Turnkey Solution for Mid-Size Contact Centers

For adoption, implementation and management of outbound customer communications by the mid-size contact centers, Avaya has introduced a new turnkey solution named “Avaya Outbound Contact Express”.This solution is available with all the hardware, software and support services needed for cost-effective, proactive customer experience operations.
 
Easy to set up and maintain, Outbound Contact Express helps to build on outbound customer experience management capabilities in a pre-integrated, all-in-one solution. It supports the mid-size contact centers with 25-250 agents and up to 500 trunks. It also helps to reduce the time to service from a baseline of 30 days to one or two.
 
Mark de la Vega, Vice-President & General Manager, Contact Center, Avaya, said, “Establishing proactive customer experience operations has previously required companies to engage in a long, arduous process and with several vendors, and was often out of the reach of mid-sized operations. Avaya Outbound Contact Express streamlines all this with a powerful, pre-integrated solution that provides all the pieces, including ongoing support and upgrade protection, need for highly effective operations.”
 
Outbound Contact Express solution includes features such as 24x7 support, expert systems monitoring, software upgrade protection, optional parts support, reporting and call recording to ensure quality and compliance. 
 
Avaya Outbound Contact Express will be globally available this summer.