In order to automate the loan and application deposit process in its 4,100+ branches and 50 zonal offices across India, Bank of India (BoI) has deployed Microsoft SharePoint Solution(NASDAQ:MSFT). The automation of 15 different loan application forms have reduced the turnaround time for filling up applications by 50%, improved customer satisfaction and increased operational efficiency.
āBank of India is a fine example of how technology can be leveraged to provide customers a hassle-free and quick service regardless of the location. With the help of Microsoft SharePoint, it has embarked on a journey to automate processes, use intranet, host discussion forums, leverage document management system and manage their employee portal,ā said Ramkumar Pichai, GM - Microsoft Office Division, Microsoft India.
Pushpinder Singh, General Manager - IT, Bank of India, stated, āCustomer satisfaction is our utmost priority and we want to cater to all generation of customers irrespective of the location they reside in. To fulfil this goal, we wanted to digitize the application process, automate MIS reporting, and set up a collaborative portal for information sharing within the organization. We decided to choose Microsoft SharePoint for its familiarity, ease of use and out-of-the-box functionalities that allow collaboration with cross-functional teams in branches all over India. We have been successful in enhancing customer satisfaction by easing the loan application process, reducing the turnaround time by 50% and serving customers of all age groups.ā
Bank of India is an early adopter of Microsoft SharePoint and has set this as a benchmark for other nationalized banks to increase efficiency and collaboration, especially for customers who prefer online transactions and access their bank accounts over the internet.
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