Newgen Software Technologies Limited has announced the implementation of its BPM solution at L&T Finance.
Diwakar Nigam, MD & CEO, Newgen Software said, “Newgen is proud to be a partner in L&T’s journey towards achieving customer centricity. With this implementation, Newgen has further consolidated its position in the Non Banking Financial space using process & technology to improve agility, performance and profit.”
Krishnan Venkateswaran, VP – IT, L&T Finance said, “The project has helped us rapidly roll out fully functional branches, deliver a uniform user experience with lower training needs, and enhance our operational agility. It has helped us gain visibility into each sub-process in a client acquisition cycle, and thus standardize and optimize turnaround times to enhance customer and channel satisfaction.”
