Leading premium lifestyle brand Tommy Hilfiger has signed a five-year managed services contract with BT. Under the terms of the agreement, BT will provide videoconferencing solution which includes the industry’s first “virtual fitting rooms”, which the company jointly developed with TANDBERG, now part of the newly-formed Cisco TelePresence Technology Group. These rooms enable immediate global “in-person” communication and collaboration among Tommy Hilfiger’s designers and manufacturing facilities. The solution connects offices in Amsterdam, New York, Hong Kong and Tokyo, with potentially more units to follow.
The virtual fittings rooms, based upon BT’s Unified Communications Video solution coupled with Cisco’s TANDBERG technology, include add-ons such as mobile cameras and recording facilities to enable the design team to collaborate faster and more effectively with the manufacturing team in Hong Kong. Teams will be able to discuss the development of every single piece of the collection face-to-face without having to take long-distance flights.
Bas Burger, CEO BT Benelux, added, “This solution will also significantly lower carbon emissions. It is a good example of where sustainability and cost-savings go hand-in-hand. We, at BT, understand that sustainability is not an altruistic activity. To sustain the business, investments need to show return.”
“Tommy Hilfiger has always been a trendsetter, now further illustrated by their innovative approach to virtual design and collaboration,” said Fredrik Halvorsen, Senior Vice- President, TelePresence Technology Group, Cisco. “Like many other leading companies, Tommy Hilfiger has recognized that high-quality telepresence can make their processes faster and more effective, delivering a distinct competitive advantage.”
The contract includes two TANDBERG Telepresence T3 systems (Amsterdam and New York), one Telepresence T1 system in Tokyo, three customized ‘virtual fitting rooms’ (based on the Telepresence T1) in Amsterdam, New York and Hong Kong, desktop units, supporting infrastructure (such as recording facilities) and software. Tommy Hilfiger will also receive BT’s One Source for TANDBERG, a complete and ubiquitous managed services wrap which includes 24/7 helpdesk support, automated call scheduling and call launching, on-site maintenance, proactive system monitoring and remote diagnostics.
