Venkatesh Thenkarai, Chief Digital Officer, Bahwan CyberTek.
“We see partnerships as a way to build something together, not simply as a route to selling each other's products. We work with technology partners including AWS, Oracle, SAP, IBM, OutSystems and Temenos, as well as specialist partners such as iFIX. The focus is on combining capabilities to solve specific customer problems and take those solutions to market together.
AI is also changing the economics of IT services. The traditional model often links growth directly to people and hours: as the volume of work increases, the cost of delivering it increases too. Agentic AI changes that equation. The same team can potentially manage a much larger volume of work because software takes on more of the repetitive operational load.
That creates an opportunity for both BCT and our partners to move beyond competing on headcount and toward creating measurable business outcomes. Our role is to provide the platforms, frameworks and orchestration capabilities that help partners make that transition.
ADOPTING RESPONSIBLE AI
The more autonomy we give AI, the more important it becomes to know what it is doing and why.
That principle is built into our approach. Our agentic platform includes trust layerS designed to make automated decisions traceable and auditable, with clear accountability for outcomes. We also do not expect customers to replace everything they already have to adopt AI. Our platform works with existing ITSM, ERP and business systems, allowing organizations to build on their current technology, security and governance frameworks. That is particularly important in regulated industries such as banking. For us, responsible AI means making autonomy useful without making it a black box. People should be able to understand what the system did, why it did it and who remains accountable.”
